Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: An empirical study of mobile banking services

In most cases authors are permitted to post their version of the article (e.g. in Word or Tex form) to their personal website or institutional repository. Authors requiring further information regarding Elsevier's archiving and manuscript policies are encouraged to visit: a b s t r a c t a r t i c l e i n f o Keywords: Mobile banking Acceptance of technology Trust Perceived risk Self-efficacy Innovative technology Partial least squares (PLS) The factors affecting rejection or acceptance of an emerging IT artifact such as mobile banking have piqued interest among IS researchers and remain unknown due in part to consumers' trust and risk perceptions in the wireless platform. This study extends this line of research by conjointly examining multi-dimensional trust and multi-faceted risk perceptions in the initial adoption stage of the wireless Internet platform. Results of this study indicate that risk perception, derived from eight different facets, is a salient antecedent to innovative technology acceptance. Beyond prior studies, the results also provide empirical support for employing personal trait factors in analyzing acceptance of emerging IT artifacts. In the last decade, the convergence of the Internet, wireless technologies, and mobile devices has made possible mobile commerce (m-commerce), a new paradigm of an emerging information technology (IT) artifact. In m-commerce, money has become bits of data stored in mobile devices and moved as bytes of information in the form of e-cash. As an extension of e-commerce, m-commerce has inherently provided greater flexibility and mobility in such domains as healthcare, location services, quality control, and investment It is, consequently, becoming an inseparable part of today's business arena and thereby changing the way personal financial services are designed and delivered as well as the way people interact with other societal constituents, such as retail banks. Mobile banking (MB) is an innovative method for accessing banking services via a channel whereby the customer interacts with a bank via a mobile device (e.g., mobile phone or personal digital assistant). MB offers a great deal of promise in its ability to provide anywhere– anytime banking. With MB, customers and decision-makers can access multiple banks, accounts, and financial services [1]. The topic of the diffusion of innovative IT artifacts has piqued interest among researchers. Similar to other innovative technologies, MB is facing adoption barriers while in its infancy stage. Prior research has indicated that factors including technological advances, better understanding of technology, and more …