Leveraging Product-Service Systems by Implementing Service-oriented Architecture

The efficient provision of integrated product-service bundles requires the cooperating partners’ information systems (IS) to be able to exchange production and customer master data. We reply to this problem by presenting a service-oriented architecture (SOA) based approach for connecting partners within product-service systems (PSS). The research question addressed in this paper is: Which are the distinctive information flows required to integrate production and service processes and how can these information flows be supported by the implementation of a SOA? We answer this question by providing a set of services that describe and explain the information flows between production and service processes in the case of the corrective maintenance process in machinery industry. Subsequently, we present the machine record concept which implements and thereby evaluates the provided services and information flows.