National Survey of Resident and Family Satisfaction in Nursing Facilities

as a critical aspect of nursing home care. Providers across the country made a commitment to surveying their customers in 2005, which enabled the release of the first national report on resident and family satisfaction. In 2006, My InnerView conducted satisfaction surveys with residents and families from 2,899 nursing facilities in 50 states and the District of Columbia. This represents a 30% increase in the number of participating facilities since the first national report.