Collaborative Problem Solving in Virtual Communities of Practice – A Case Study in Disaster Prevention and Handling
نویسندگان
چکیده
The paper presents a case study illustrating a collaborative problem solving process in Virtual Communities of Practice. The process relies on the existence of an underlying shared knowledge base – a repository of resources, and is carried out collaboratively by members of the community in six defined steps. The case study presents a Virtual Community of Practice dedicated to Disaster Prevention and Handling and explains the process for solving a problem posted by a member. The process is applied step-by-step showing its applicability to solve a real case and how the process enables enriching the repository with the new knowledge generated. The main contribution of this work is to show how the problem-solving process can be systematically applied to real problems within communities of any domain.
منابع مشابه
Computing Support for Problem Solving in Virtual Communities of Practice
The paper presents a formal model for a knowledge repository shared by members of a Virtual Community of Practice (VCPs), describes how the repository can be used to underpin collaborative problem solving, and how to build computer support for such processes. The repository comprises the resources used and developed by VCPs particularly through problem solving. As a case study, the paper illust...
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