An Investigation of the Effects of ERP Post-Implementation Support Structure on ERP/Business Unit Fit
نویسنده
چکیده
Despite near saturation of enterprise resource planning (ERP) implementations in both the Fortune 500 and medium-to-large service and manufacturing organizations, little is known about system and organizational issues related to ERP in the phase subsequent to implementation and stabilization, hereafter referred to post-implementation. The purpose of this research is to investigate the effects of post-implementation support unit structure on post-implementation customizations to the ERP, and ultimately how these postimplementation customizations impact the degree of fit between the system and functional business units. Using the knowledge-based view of the firm as a theoretical lens, this research proposes that customizations are the result of integrating specialized knowledge held by both technical and functional subject matter experts, and that achieving fit between the ERP and the functional business units that utilize the system represents an organizational capability.
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