Municipal WiFi and interactive displays: Appropriation of new technologies in public urban spaces

Article history: Received 9 November 2012 Received in revised form 27 June 2013 Accepted 28 August 2013 Available online 27 November 2013 This study focuses on the appropriation process of two public computing infrastructures in the City of Oulu, Finland, a municipalWiFi network and large interactive displays. We analyze the adoption of these technologies in public urban places with a conceptual technology appropriation model involving three layers of factors contributing to the adoption or rejection of a technology. Quantitative data shows that while the use of the WiFi network has grown steadily, the use of the displays has been declining. Qualitative data obtained with ethnographic methods reveals that the adoption of the displays is hampered by their questionable utility and people's apprehension about interacting with the displays in a public social setting. Finally, we identify issues that designers should take into account when deploying these technologies in urban spaces in the future. © 2013 Elsevier Inc. All rights reserved.