Motivational Determinants of Training Utilisation in Enterprise Systems

System utilisation is important for enterprise systems (ES) implementations to succeed. However, even though users may have undergone training on these systems, they may not decide to apply the skills they have learned. This affects the benefits that can accrue to firms from their IT investments, as well as being a waste of the time and money spent on training. We interviewed end-users of enterprise systems to find out what influenced them to use the skills that they had learnt during enterprise systems training sessions. Individual malleable characteristics and workplace favourability were the main drivers of their decision to apply the skills they had learned to accomplish their workplace tasks, confirming previous conceptual propositions.