Translating user control availability into perception: the moderating role of prior experience

On a basic level, perception of user control over media content should be partially a function of control option availability. At the same time, prior user experience with control options should interact with control availability to produce joint effects on control perception. To assess these ideas, we present experimental data from 101 University students in the United States. Participants engaged a documentary in one of three ways: by simply watching the documentary, by watching the documentary with the option of using typical VCR-type controls (such as fast-forward or reverse), or by watching and having available both VCR-type controls and scene sequencing control. Data support our hypotheses. While there was a generally positive relationship between exposure to user control options and user control perception across all participants, those participants with relatively less prior experience with Internet-based applications demonstrated a somewhat different relationship between control availability and control perception. 2004 Elsevier Ltd. All rights reserved. 0747-5632/$ see front matter 2004 Elsevier Ltd. All rights reserved. doi:10.1016/j.chb.2004.10.025 * Corresponding author. Tel.: +1 612 624 2491. E-mail address: [email protected] (B.G. Southwell). B.G. Southwell et al. / Computers in Human Behavior 23 (2007) 554–563 555