M Etamodel for S Ervice D Esign and S Ervice
نویسنده
چکیده
This paper presents a metamodel that addresses service system design and innovation by traversing and integrating three essential layers, service activities, service systems, and value constellations. The metamodel's approach to service systems as service-inoperation is an alternative to another currently used approach that views service systems as systems of economic exchange. The metamodel addresses service science topics including basic concepts of service science, design thinking for service systems, decomposition within service systems, and integration of IT service architecture with
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