Towards a Service Paradigm: Transcending E-government
نویسندگان
چکیده
The convergence of mobile communication and mobile computing technologies opens up new horizons for mobile interaction and mobile working. The use of mobile technology in the government sector not only provides an alternative channel of communication and public service delivery, but more importantly, it can address the mobility of the government itself and in this way transcend the traditional e-government service delivery model by bringing personalized, localized and context aware services close to its mobile citizens. A number of mobile government initiatives have been proposed globally to take advantage of this opportunity for better public service delivery. The case of Beijing is presented in this chapter. A distinct fluid organization emerges in mobile government practices in Beijing. With the challenges and opportunities provided by mobile ICT, government should shift from manufacturing mentality to service mentality and be aware of the potentials of mobile government to transform the government to be more agile, responsive, accountable, and action oriented.
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