Camep - Complex Business Activity Monitoring System with Event Processing

Original scientific paper In today’s world, complex global business environment is in a state of continuous change. Therefore, business organizations are looking for an innovative way to optimize and to support the performance of their business processes to meet out their market share in order to maintain a competitive edge. Usually, business processes are monitored in near real-time using Key Performance Indicators (KPI). KPI is in turn calculated from metrics from business processes. In the case of business outsourcing, the KPI calculation from the metrics of business process is to be carried out cutting across the interorganizations boundaries and spanning multiple domains. This process poses several challenges in the computation of the KPIs. Some of these challenges include uncertainty in metric values, just-in-time KPI computation and scalability. To address the above challenges of business organizations, a four-tier Complex business Activity Monitoring system with Event Processing (CAMEP) is proposed. The performance evaluation of the proposed system is performed to demonstrate the effectiveness of the proposed CAMEP method by comparing with the existing BAM approaches. The proposed CAMEP is also analysed using the ANOVA and T test.