An Instrument for Measuring Perception Levels on TQM Practices among R&D Center Employees in Saudi Arabia
نویسندگان
چکیده
Total quality management (TQM) is a holistic management philosophy focusing on the maintenance and continuous improvement of products, services, people, and processes at all levels and in all functions of the organization with the goal to meet or exceed customer expectations (Flynn et al. 1994; Goetsch and Davis 1994; Oakland 2003). TQM becomes critical for organization’s competitiveness, effectiveness, and survival. However, the implementation of TQM is one of the most complex activities that any organization can attempt, the main reason being that it involves a change in working culture and influence the work practices of individual employees (Guimaraes 1996). These changes may have an effect on employees’ daily work and their job satisfaction and intentions to stay (Lam 1995), and without satisfied and motivated employees it is impossible to produce quality products and services and it is impossible to achieve satisfied and loyal customers (Eskildsen and Dahlgaard 2000). Abstract
منابع مشابه
Communications of the IBIMA
The purpose of the study is to develop and validate an instrument to measure perception on TQM practices among research and development (R&D) center employees. Empirical data were collected from 102 employees in a public R&D center in Saudi Arabia. The content validity, construct validity, criterion-related validity, and reliability were examined. Results showed that the instrument is a reliabl...
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