Intelligible Messaging – Activity-oriented Instant Messaging

I-X Process Panels are used to support users who are carrying out processes and responding to events in a cooperative working environment. The panels support the tracking of personal or group issues, the planning and execution of activities and the checking of constraints. Panels can be connected to other panels, and also to a range of services, agents and other cooperative working support tools to form part of a framework for activity and process support in an organization. The dynamically changing context in which a user operates is reflected in the options presented. Actual usage indicated the value of adopting an “instant messaging” style of use. An augmented activity-orientated “intelligible messaging” approach is taken in which artificial intelligence planning technology can be deployed in a natural way.