Results of Efforts to Improve the Disability Claims Process Have Been Disappointing
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چکیده
Page 13 GAO-03-117 SSA Challenges Results of Efforts to Improve the Disability Claims Process Have Been Disappointing SSA’s disability determination process is time-consuming, complex, and expensive. The agency has been working for years to improve this process, yet, ensuring the quality and timeliness of its disability decisions remains one of SSA’s greatest challenges. Individuals who are initially denied benefits by SSA and appeal their claims may wait a year or more for a final decision on their eligibility. These long waits result, in part, from complex and fragmented decision-making processes that are laden with many layers of reviews and multiple handoffs from one person to another. The cost of administering the DI and SSI programs reflects the demanding nature of the process. Although SSI and DI program benefits account for less than 20 percent of the total benefit payments made by SSA, they consume nearly 55 percent of the annual administrative resources.
منابع مشابه
GAO-02-322 Social Security Disability: Disappointing Results from SSA's Efforts to Improve the Disability Claims Process Warrant Immediate Attention
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