Monitoring Extended Enterprise Operations Using KPI's and a Performance Dashboard

NUMBER: 002-0038 TITLE OF THE PAPER: Monitoring Extended Enterprise Operations Using KPI's and a Performance Dashboard Second World Conference on POM and 15th Annual POM Conference, Cancun, Mexico, April 30 May 3, 2004. Name: Marco Busi Institution: 1. Norwegian University of Science and Technology, Department of Quality and Production Engineering 2. SINTEF Industrial Management, Department of Economics and Logistics Address: S.P. Andersens v. 5, 7491 Trondheim, Norway E-mail : [email protected] Phone: +47 92618768 Fax: +47 73597117 Name: Jan Ola Strandhagen Institution: 3. Norwegian University of Science and Technology, Department of Quality and Production Engineering 4. SINTEF Industrial Management, Department of Economics and Logistics Address: S.P. Andersens v. 5, 7491 Trondheim, Norway E-mail : [email protected] Phone: +47 73593800 Fax: +47 73597117