An Examination of the Importance of Core Competencies and Relationship Management in IT Outsourcing Agreements: Empirical Evidence from an Eastern Cultural Context

21 An Examination of the Importance of Core Competencies and Relationship Management in IT Outsourcing Agreements: Empirical Evidence from an Eastern Cultural Context Yong Jin Kim, Department of Global Service Management, Business School, Sogang University, Seoul, South Korea Jaeki Song, Rawls College of Business Administration, Texas Tech University, Lubbock, TX, USA & Department of Global Service Management, Sogang University, Seoul, South Korea Jeff Baker, Department of Management Information Systems, American University of Sharjah, Sharjah, United Arab Emirates Junghwan Kim, Department of Information Systems & Quantitative Sciences, Texas Tech University, Lubbock, TX, USA