On the Interaction between Organizational Memory and It on Information Needs and Provision

The results reported in this paper were obtained through the study of 43 work-units belonging to five business units in a large group of Tunisian companies. Using the declarative, procedural and judgmental dimensions of organizational memory, interaction effects were detected between dimensions of information technology and dimensions of organizational memory. Analyses of the data support the view that storage technologies interact with declarative memory contributing to reduce organizational information needs. But, contrary to expectations, storage technologies interact negatively with declarative memory on information provision. Furthermore, network technologies interact negatively with judgmental memory on information provision. These results raise issues that have been rarely encountered in the literature.