Maturation of Instant Messaging: Savings, Behaviors, Social Networks, and Beliefs
نویسندگان
چکیده
We describe the introduction of Lotus SametimeTM, an instant messaging (IM) product, in an organization. This brief report analyzes the development of several aspects of user experience over a 24-month period: (1) savings in the use of other communication channels, (2) growth in messaging behaviors, (3) change in messaging partners, and (4) beliefs about the value of the product. Although IM is a simple “walk-up-and-use” product, users show subtle development in skills over an extended period.
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