The Chester County Hospital: Case Study
نویسنده
چکیده
EXECUTIVE SUMMARY The healthcare industry has been slower to adopt Business Process Management (BPM) than other industries. However, The Chester County Hospital (CCH) has distinguished itself by not only implementing workflow management technology in a healthcare setting, but by customizing and supplementing that technology with its own home-grown applications. The result is a workflow system that integrates clinical, operational and financial processes to support patient-centered care. In addition to meeting the primary goal of providing safer, more efficient care to patients, BPM has enabled CCH to improve working conditions for employees, dramatically increase productivity, achieve higher levels of cost optimization, and become a competitive force to reckon with in the local healthcare community. Note: This case study was originally submitted to the 2006 Global Excellence Awards for BPM and Workflow, where it won the prestigious Gold Award for North America.
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