A Typology of Problems of Cooperativity in Spoken Human-machine Dialogue
نویسندگان
چکیده
The paper presents a method for identifying problems of usersystem interaction. Based on a consolidated set of 24 principles of cooperative spoken human-machine dialogue, the paper then proposes and illustrates a general typology of non-cooperative system dialogue behaviour for use in spoken language dialogue analysis and evaluation.
منابع مشابه
User Errors in Spoken Human-Machine Dialogue
Controlled user testing of the dialogue component of spoken language dialogue systems (SLDSs) has a natural focus on the detection, analysis and repair of dialogue design problems. Not only dialogue designers and their systems commit errors, however. Users do so as well. Improvement of dialogue interaction is not only a matter of reducing the number and severity of dialogue design problems but ...
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