Managing Socio-technical Interactions in Healthcare Systems
نویسندگان
چکیده
We put forward an architectural framework that promotes the externalisation of the social dimension that arises in software-intensive systems which, like in healthcare, exhibit interactions between humans (social components) and technical components (devices, computer-based systems, and so on) that are critical for the domain in which they operate. Our framework is based on a new class of architectural connectors (social laws) that provide mechanisms through which the biddability of human interactions can be taken into account and the sub-ideal situations that result from the violation of organisational norms can be modelled and acted upon by reconfiguring the socio-technical systems. Our approach is based on formal, algebraic graph-based representations and transformations.
منابع مشابه
Information Quality Requirements Engineering: a Goal-based Modeling and Reasoning Approach
Information Quality (IQ) has been always a growing concern for most organizations, since they depend on information for managing their daily tasks, delivering their services to their costumers, making important decisions, etc., and relying on low-quality information may negatively influence their overall performance, or even disasters in the case of critical systems (e.g., air traffic managemen...
متن کاملThe Organization as a Socio-technical System
Integrating organizational development (OD) and technological intervention into a total system is one of the more difficult tasks for an executive or consultant to execute. Organizations are profoundly affected by technological advancements and require a flexible customized change model to fit the social network of the specific organization into which technology is being introduced. Examines so...
متن کاملFinal Report: FA2386-11-1-4019 114019 Understanding and Managing Causality of Change in Socio-Technical Systems III
Understanding and managing for change is a central concern of design, commerce and societies. Well‐intended interventions often lead to unexpected outcomes with significant implications for health, safety, security and prosperity. While considerable intellectual investment has been directed at quantitative and statistical approaches to understanding causality of socio‐cultural system change, th...
متن کاملSocio-technical Systems Theory and Environmental Sustainability
This paper argues for the relevance and utility of socio-technical systems theory for designing solutions to the challenges we face from climate change and managing the impact of human activity on the environment. Socio-technical systems theory defines systems as a collection of messy, complex, problem-solving components. This paper identifies two elements of sociotechnical systems theory most ...
متن کاملCombining Failure Mode and Functional Resonance Analyses in Healthcare Settings
Socio-technical systems rely on technological artefacts as well as human and professional practices in order to achieve organisational safety. From an organisational viewpoint of analysis, different safety barriers are often put in place in order to mitigate risks. The complexity of such systems poses challenges to safety assessment approaches that rely on simple, identifiable cause and effect ...
متن کامل