Introduction to Knowledge Management/Organizational Memory Success and Performance Measurements Minitrack

Research into knowledge management, organizational memories, and organizational learning has been affected by investigations such as implementation aspects, system developments, or knowledge flows during a number of years. Therefore, a high maturity level of knowledge management research has been achieved. However, organizational knowledge management initiatives are more and more faced with budget cuts and justification demands due to intense competition in today’s business environments. The influences of the rapid pace of globalization and of the ongoing liberalization of national and international markets lead to the emergence of increased pressure on existing companies. Project managers of knowledge management initiatives like Chief Knowledge Officers need to justify their budgets and thus are in need of qualitative and quantitative evidence of the initiatives’ success. This minitrack explores research into strategies, methodologies, and stories that relate to measure this success. In addition, this minitrack will be used to explore the bodies of performance measurements that define the current state of research in measuring knowledge management, organizational memory, and organizational learning success.