Supporting the Meeting Report Process

Meeting effectiveness depends on many factors. This paper explores one of them: the organizational integration of meeting outcomes. As we have observed, meeting outcomes do not flow easily to other organizational processes. Typically, the decisions taken in meetings are conveyed through meeting minutes, a situation that creates a gap of time, and sometimes a gap of interpretation, between meetings and the following organizational processes. To answer this problem, we propose a solution based on the notion of genre and system of genres. In order to implement the proposed solution, we created a framework used in the diagnosis and analysis of the situation. This framework was applied to 4 different cases. The obtained results allowed us to design a supporting system, which is broadly described in this