Towards Taxonomy of Errors in Chat-oriented Dialogue Systems
نویسندگان
چکیده
This paper presents a taxonomy of errors in chat-oriented dialogue systems. Compared to human-human conversations and task-oriented dialogues, little is known about the errors made in chat-oriented dialogue systems. Through a data collection of chat dialogues and analyses of dialogue breakdowns, we classified errors and created a taxonomy. Although the proposed taxonomy may not be complete, this paper is the first to present a taxonomy of errors in chat-oriented dialogue systems. We also highlight the difficulty in pinpointing errors in such systems.
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