Understanding E-services, Self Services and Mobile Communications: past Research and Future Directions
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چکیده
As the introductory chapter to the first book of “Advances in E-Services and Mobile Applications series”, this chapter provides a short overview of the e-service concept and discusses similarities and differences of the e-service concept in relation to other well established concepts such as services, goods, and self services. In addition the chapter provides a broad overview of the type of research conducted within the field of mobile applications and communications. Finally the chapter concludes with some directions for future research in these fields.
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