CIO Effectiveness in Higher Education
نویسنده
چکیده
48 in Higher Education Information technology departments, and therefore chief information officers (CIOs), can have a communication and action gap with their institutions and leadership.1 This gap and its resulting difficulties are well documented in IT leadership literature. Like a domino effect, the gap not only causes inefficiency among departments using technology services, it also erodes interdepartmental relationships, thus compounding the gap’s negative effects.2 IT has gotten a bad rap, and some of it may be deserved. The industry, in spite of a surge in personal and commercial technology ranging from home e-mail to complex financial infrastructures, has been the subject of widespread negativity. The criticism has even found its way into comedy skits on the television program Saturday Night Live in the form of character Nick Burns. Burns is a company technology employee who has forgotten or never learned that his job is to support the organization’s mission. The character is arrogant, demeans other employees for their lack of IT knowledge, and seems unresponsive and indifferent to their needs. The real jab at the IT industry comes because Burns, as a type, is not completely fictional. While the character might not represent the CIO Effectiveness
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