Design of Organisational Ubiquitous Information Systems: Digital Native and Digital Immigrant Perspectives

Digital natives are those who have grown up in a digital world where the use of information and communications technologies is pervasive and ubiquitous. Digital immigrants are those who learnt to use computers at some stage during their adult life. This paper discusses the design of Organisational Ubiquitous Information Systems for digital natives and digital immigrants. Organisational Ubiquitous Information Systems (oUIS) refer to information systems available through many devices such as smart phones that are used by employees of an organisation anytime and anywhere to achieve specific work related goal(s). Based on interviews with digital natives and digital immigrants in one of the leading software companies in the world, our findings suggest that digital natives and immigrants have different perspectives and priorities when it comes to the design of oUIS. This paper discusses these differences and the implications for the design of oUIS.