A Model of Organisational Knowledge Management Maturity Based on People, Process, and Technology

A Model of Organizational Knowledge Management Maturity based on People, Process, and Technology L.G. Pee A. Kankanhalli Dept. of Information Systems School of Computing National University of Singapore (Forthcoming Journal of Information and Knowledge Management) Abstract Organizations are increasingly investing in knowledge management (KM) initiatives to promote the sharing, application, and creation of knowledge for competitive advantage. To guide and assess the progress of KM initiatives in organizations, various models have been proposed but a consistent approach that has been empirically tested is lacking. Based on the life cycle theory, this paper reviews, compares, and integrates existing models to propose a General KM Maturity Model (G-KMMM). G-KMMM encompasses the initial, aware, defined, managed, and optimizing stages, which are differentiated in terms of their characteristics related to the people, process, and technology aspects of KM. To facilitate empirical validation and application, an accompanying assessment tool is also explicated. As an initial validation of the proposed G-KMMM, a case study of a multi-unit information system organization of a large public university was conducted. Findings indicate that GKMMM is a useful diagnostic tool that can assess and direct KM implementation in organizations.