Components of Trust Influencing eGovernment Adoption in Germany
نویسندگان
چکیده
User acceptance plays a pivotal role in success of all IS projects. Yet, most of the e-government endeavors worldwide have fallen short of their potential. Online transactions with public administrations are plagued with concerns of data protection and privacy resulting in reluctance to engage in egovernment. Although trust is confirmed to be an effective instrument for dealing with the anxiety of the faceless transactions, the majority of trust studies have been conducted in the context of e-commerce. Until now, relatively little research has focused on the role of trust influencing willingness of citizens to use e-government services. Based on a nationwide representative survey, our study contributes to prior literature by delivering the empirically-validated components of trust influencing the adoption of e-government in Germany. Enhanced with a research model of trust, this paper promotes a better understanding of the factors that halt or slow down e-government adoption in the German household.
منابع مشابه
The Importance Of Culture, Trust, And Habitual Patterns - Determinants Of Cross-Cultural Egovernment Adoption
The objective of this paper is to examine national cultural factors that may influence citizen adoption of eGovernment websites in two culturally different countries: Germany and Slovakia. In this purpose we developed a behavioural model basing on the three columns: Trust, culture and habitual patterns. We used the Hofstede’s national culture dimensions in combination with latest research in IS...
متن کاملFactors Influencing the Adoption of Thai eGovernment Websites: Information Quality and System Quality Approach
By using eGovernment websites, both citizen and government can receive benefits. Citizens can receive better and more convenient service whereas governments can reduce operation and management costs. The more citizens use eGovernment websites, the more operation and management costs are reduced. In order to increase the adoption of eGovernment websites, this study mainly investigates factors th...
متن کاملInstitutional Trust and E-government Adoption in the Eu: a Cross-national Analysis
It has been argued that e-government adoption lags behind compared to e-commerce and empirical research points out that Europeans are often unwilling or reluctant to engage to egovernment. This paper adopts a neo-institutional perspective and attempts to shed light on some of the underlying factors of this behaviour by examining the political nature of egovernment. More specifically, this resea...
متن کاملAn Empirical Investigation of Factors Predicting the Adoption and Use of Local E-government Services: A Conceptual Framework
Local e-government is the application of appropriate Information and Communication Technologies (ICTs) at the local government level to improve the administration and provision of local government services to local residents. The purpose of this conceptual framework is to explore the determinants influencing the intention to adopt and use local egovernment services. This research will also to s...
متن کاملTrust and Risk in eGovernment Adoption
Citizen confidence in the competence of the government and the reliability of the technology used to implement egovernment initiatives is imperative to the wide-spread adoption of e-government. This study analyzes how citizens’ trust in technology and government affect their willingness to engage in e-government transactions. We proposes a model of egovernment trust composed of disposition to t...
متن کامل