Information Systems and Public Sector Accountability
نویسندگان
چکیده
................................................................................... 1 1. THE CONTEXT OF PUBLIC SECTOR REFORM......................... 2 1a. Components of Public Sector Reform.................................. 5 2. DEFINING ACCOUNTABILITY.................................................... 6 3. ACCOUNTABILITY OUTCOMES ASSOCIATED WITH NEW COMPUTERISED INFORMATION SYSTEMS....................... 8 3a. Essential Support for Accountability.................................... 8 3b. Support for Less than Accountability................................... 9 3c. Alteration of the Balance of Accountabilities ....................... 10 3d. Undermining of Accountability............................................ 14 4. FACTORS DETERMINING ACCOUNTABILITY OUTCOMES ....................................................................................... 17 4a. Information Technology ...................................................... 17 4b. Wider Systems Design......................................................... 18 4c. The Process of Information System Design.......................... 19 4d. Organisational and Environmental Factors........................... 20 5. CONCLUSIONS.............................................................................. 21 5a. IT, IS and Accountability .................................................... 21 5b. Achieving Accountability .................................................... 22 5c. Implications for Information Systems Design....................... 23 REFERENCES .................................................................................... 25 Information Systems and Public Sector Accountability Richard Heeks IDPM, University of Manchester, UK [email protected]
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