Knowledge Creation in Groups: The Value of Cognitive Diversity, Transactive Memory, and Openmindedness Norms

This paper contributes to our understanding of knowledge creation by developing a comprehensive model of the knowledge creating process in organisational work teams. It subsequently synthesises contemporary theory across research streams to develop hypotheses relating to three factors capable of facilitating the knowledge development process cognitive diversity, transactional memory and open-mindedness norms. In combination, the conceptual rationale and empirical support act to substantiate three key relationships in the knowledge creation process.