A Strategic Modeling Technique for Change Management in Organizations Undergoing BPR

Modern day organizations seek to rationalize, innovate, and adapt to changing environments, and circumstances as part of Business Process Reengineering (BPR) efforts. Irrespective of the process reengineering program selected, and the technique used to model, BPR brings with it the issues of organizational, and process changes, which involves managing organizational changes (also called “change management”). Change management is non-trivial, as organizational changes are difficult to accomplish. Though some attempt has been made to model change management in enterprise information systems using conventional conceptual modeling techniques, they have just addressed “what” a change process is like, and they don’t address “why” the process is the way it is. Our approach is novel in the sense that it presents an actor-dependency-based 5-phased technique for analyzing, and modeling early-phase requirements of change management that provides the motivations, intents, and rationales behind activities.