Koning v14 i2
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چکیده
The purpose of this article is to describe and clarify a tool that is at the core of the definition phase of most quality improvement projects. This tool is called the critical to quality (CTQ) flowdown. It relates high-level strategic focal points to project objectives. In their turn project objectives are linked to and decomposed into CTQs, which are made operational in the form of measurements. In this article the nature of the connections between strategic focal point, project objectives, CTQs, and measurements is elaborated.
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