Designing a Multi Agent System Architecture for IT Governance Platform

This paper presents a multi-agents architecture which facilitates the integration of three major IT governance frameworks: COBIT5, ITIL V3 and ISO/IEC27002, to optimize the construction of a distributed system. This architecture proposes a new and easier method to develop a distributed multi agents system, where agents involved in this system can communicate in a distributed way thanks to functionalities offered by the system. It gives finally an overview of implementation of a prototype of the proposed solution limited for the moment to integration of processes most used in the majority of information systems. Keywords— IT Governance; Multi Agent System; COBIT 5; ITIL V3; ISO/IEC 27001/27001; Process; Information System Introduction I. INTODUCTION Governance ensures that enterprise objectives are achieved by evaluating stakeholder needs, conditions and options; setting direction through prioritization and decision making; and monitoring performance, compliance and progress against agreed-on direction and objectives [1]. There are several methodologies, standards, frameworks and good practices for Governance of information system. The most applicable and used today are ISO/IEC 27002, COBIT and ITIL [2]. Each has its positive aspects and its limitations. As a result, this paper aims to combine the three major frameworks for IT governance: ISO / IEC 27002, COBIT and ITIL in a comprehensive manner and propose an IT governance structure that covers broader aspects and supports all the needs of the organizations for more efficient IT management. This paper describes a multi-agents architecture based on three major IT governance frameworks which are COBIT 5, ITIL V3 and ISO/IEC 27002. One of the most characteristics is the use of intelligent agents as the main components which focus on distributing the majority of the system’s functionalities into processes [3]. We focused our multi-agents system architecture for IT governance by configuring our paper with the following parts: abstract of paper, brief introduction of technically requirements, fundamental aspects of state of the art which gives an idea about the theme of IT governance and the three major frameworks: COBIT 5, ITIL V3 and ISO/IEC27002, then we present an overview of multi agents system architecture and agents aspects, after that we present an IT Governance prototype which integrate some governance processes, finally a conclusion for this paper and references. II. IT GOVERNANCE AND FRAMEWORKS OF GOOD PRACTICES A. What is IT Governance? Governance of information systems is an expression frequently used today in the world of management information technology [4] [5]. In fact, until we heard about the governance in administrative and policy areas but not in the computer world [6]. The word is obviously subject to multiple uses. In its broadest sense, governance can sign a way to direct; to manage or control [7]. IT governance corresponds to the implementation of tools which stakeholders consider it in the operation of the information system (IS) [8] [9]. IT governance aims to define the objectives of the information system in order to plan, define and implement processes related to the management of the lifecycle of the IS [10]. These activities are based on the control and performance measurement of these processes [11]. The famous organization ISACA (Information Systems Audit and Control Association) who gives a lot of interest in the governance field defines five main axis: • Strategic Alignment