Assessment of Shared Knowledge Using Balanced Scorecard

The aim of following study is to implement a model in order to evaluate shared knowledge in Organizations. The usefulness of shared knowledge as a decision making resource, however, is only as good as the quality of the knowledge that it contains. In order to improve the quality of knowledge, a set of useful method is required. The purpose of this paper is to define a practical method for organizational knowledge validation using the balanced scorecard perspectives, which is more closely related to the ways motivated people acquire, retain and use knowledge to enumerate, select and execute goal-directed actions at work. Finally, the proposed method is investigated in four Iranian organizations and the results are measured.