Management of Information Systems Outsourcing: Challenges and Lessons Learned
نویسندگان
چکیده
To be successful in Information Systems (IS) outsourcing the necessity of better management practices has been pointed out. This research contributes to the knowledge base on management of IS outsourcing by addressing management of IS outsourcing relationships. The research describes two cases of IS outsourcing relationships that differ in type of activity outsourced, IS development versus IS maintenance and operation, and relationship composition. From the cases lessons learnt are identified which with support from IS outsourcing literature are proposed as propositions for management of IS outsourcing. It can be concluded that if the propositions, related to negotiation, communication and way of working, are adopted in an early stage they could contribute to successful IS outsourcing relationships. Another conclusion is that the IS outsourcing management approach should not differ between type of IS activity outsourced, but rather reflect the nature of the IS activity; if it is a simple or complex activity.
منابع مشابه
Hospital Management in Infectious Disease Outbreak: Lessons Learned from COVID-19
Background: Biological events including epidemics, pandemics, emerging, and reemerging infectious diseases have significant adverse consequences on health. The hospitals have a major role in the management of outbreaks and mitigation of effects. During pandemics health systems especially, hospitals may be affected. Methods: Therefore, the current study aimed to collect and analyze lessons lea...
متن کاملIt Outsourcing and Core is Capabilities: Challenges and Lessons at Dupont
This article explores the following question: For firms that have outsourced major portions of their IT functions, what core IS capabilities do they need to retain and nurture, or create and develop, to ensure a strong IS capability over time? The challenges and lessons learned from implementing major IT outsourcing arrangements from 1997 to 2004 at Dupont are used to reexamine a previously pub...
متن کاملReference architecture, metamodel, and modeling principles for architectural knowledge management in information technology services
Capturing and sharing design knowledge such as architectural decisions is becoming increasingly important in firms providing professional Information Technology (IT) services such as enterprise application development and strategic outsourcing. Methods, models, and tools supporting explicit knowledge management strategies have been proposed in recent years; however, several challenges remain un...
متن کاملThe Use of Outsourcing as a Business Strategy: A Case Study
In this chapter, we discuss how a leading telecommunications software development company went about outsourcing some phases of the system development life cycle (SDLC) of network management systems in order to achieve both the short-term tactical goals as well as the long-term strategic goals. We present a framework consisting of seven factors that should be used by companies using outsourcing...
متن کامل