Modelling Trust Relationships in a Healthcare Network: Experiences with the TCD Framework
نویسندگان
چکیده
We report on the application of the Trust-Confidence-Distrust (TCD) framework of Gans et al. (2003) to the task of modeling trust relationships in a large metropolitan health service. We investigated the relationships between an acute stroke ward and a specialist stroke rehabilitation ward by examining the patient handover process that links each ward’s activities. The case study provided evidence that the model works in real-life settings. In addition, we gained valuable insights in the applicability of the framework in a formal organizational, rather than more loosely connected network setting.
منابع مشابه
Investigating Trust Relationships in a Healthcare Network1
Public hospitals currently face an ever increasing demand on their resources, and there are many attempts at streamlining processes and patient flows. However, in many cases, optimizing processes is not enough, as ‘soft’ factors such as the relationships between hospital wards influence how efficiently the resources needed to treat patients are utilized. These factors are often ignored when att...
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