Greetings and Closings in Workplace Email

This article reports on a study of the use and form of greetings and closings in the emails of two New Zealand workplaces: an educational organization and a manufacturing plant. Using discourse analytic techniques, 515 emails were analyzed and a number of differences were identified. In the educational organization, where restructuring has resulted in low staff morale and a mistrust of management, indirect and socially distant styles of communication prevailed and greetings and closings were not widely used. In the manufacturing plant, the more extensive use of greetings and closings reflected and constructed the open and positive relationships between staff and management and the direct, friendly, and familial workplace culture. The findings suggest that workplace culture is a more important factor accounting for the frequency and form of greetings and closings than are relative status, social distance, and gender.