Pricing and Scheduling Decisions
نویسندگان
چکیده
Service providers as well as make-to-order manufacturers use priority schemes in conjunction with pricing as allocation mechanisms. By carefully selecting the appropriate scheduling scheme and the optimal prices, service providers can best utilize their resources to improve their customers’ social welfare or improve their overall value (through improved service quality or cost reduction). This article studies the interplay between pricing and scheduling decisions focusing on the interaction between the service provider and the delay-sensitive customers, while dealing with different types of providers (a social planner, a monopolist, or oligopolies) in different types of service settings (either when the queues are observable or when they are not), and different types of customer populations (homogeneous or heterogeneous, segmented or unsegmented). In exploring the relationship between pricing and scheduling decisions, we give separate treatment to different settings according to the role of service providers in the economy:
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