Integrating Knowledge Management Systems with Everyday Work
نویسندگان
چکیده
Much research argues that information technology can have a positive influence on knowledge application. However, practical results from research on knowledge management systems indicate that such systems often fail when implemented in contemporary organisations. Whilst maintenance of knowledge management systems has been recognised as an important research area, imbalance between additional workload and accurate content still appears to be a critical factor, resulting in systems of little use for organisations in their knowledge application processes. The objective of this paper is to demonstrate how knowledge management systems can be designed to better support knowledge application in organisational knowledge work processes. Building on lessons learned from three knowledge management systems, this paper contributes general design principles describing how knowledge management systems can be integrated with everyday work to leverage user practices.
منابع مشابه
Sustainable knowledge management systems: integration personalisation and contextualisation
Many knowledge management (KM) systems have proven unsustainable to date, exhibiting low quantities and quality of knowledge, with systems falling into disuse. In this paper, we provide and explore a model for sustainable KM systems, focusing on the advantages to be gained from integrating knowledge work with everyday work practices, and enabling sensemaking through personalisation and contextu...
متن کاملActionable knowledge to develop more sustainable products
Companies need to develop more sustainable products to fit into more sustainable future markets, and there is need for ways to guide towards and compare sustainability already early in material or product development. How this can be handled has been studied through action research in a material development project aiming to develop wood-based materials to replace petroleum-based materials whil...
متن کاملKnowledge management in the making: using the balanced scorecard and e-mail systems
Purpose – Knowledge management deals with the production, application, and distribution of knowledge within and between organizations. Such intellectual resources do not appear ex nihilo, but are always constituted through practices and undertakings in an everyday work life setting. This paper seeks to examine how two managerial tools, the balanced scorecard and an e-mail system, are used to re...
متن کاملKnowledge Management Systems: Towards a Theory of Integrated Support
This chapter is motivated by one simple question: Why do so many knowledge management systems (KMS) fail when implemented in organizational knowledge work practice? Indeed, imbalance between the desire for accurate content and the workload required to achieve this still appears to be a critical issue, resulting in KMS of little use for organizational members. Hence, KMS maintenance is an import...
متن کامل