Peer Coaching in a University Reference Department
نویسنده
چکیده
Seeking to extend its regular staff development program, Temple University's Reference and Information Services Department implemented in Spring 1989 a semester-long peer coaching program designed to provide staff with support in fine-tuning and maintaining certain reference desk skills. The program combined training in positive reference behaviors, objective observation, and feedback. In addition to detailing the peer coaching experience at Temple, the article covers the origins of the program, coaching basics, and peer coaching's applicability to the academic library setting.
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