Same-day appointments: exploding the access paradigm.

Once upon a time, not too long ago, long waits and delays in the office were seen as something of a status symbol. A physician who had a long wait list for appointments or a long delay in the waiting room must have been an awfully good physician to have such “demand.” Even when patients began to complain, many groups were hardly eager to tackle the problem because there was a certain amount of security accompanying the status quo.