Herausforderungen, kritische Erfolgsfaktoren und Barrieren für portalbasiertes Wissensmanagement: Analyse, Expertenbefragung und ein Referenzmodell

Permanent changes, short product life cycles and increasing market pressure force companies to an accelerated cycle of product and service innovation. Organisations are facing the challenge to manage the knowledge and skills of their workforce in the context of human resource development. It is needed to prevent the crucial lose of knowledge for competitive advantage. Therefore organisations incorporate the concept of knowledge management. However, this concept needs technical support to provide employees a central platform for knowledge capturing and sharing. Corporate portals with their capabilities can facilitate this task as technical enablers. More and more companies realise that only implementing them doesn’t assure a successful initiative of knowledge management. However, distinctive barriers inhibit the effective usage of the existing knowledge within an organization. To be able to provide companies measures how they will overcome these barriers with the help of knowledge management applications an in-depth literature analysis is conducted. In addition to that experts have been asked about their opinions regarding challenges, critical success factors and barriers in the context of portal-based knowledge management. The results are summarized in a model of challenges, success factors and barriers to identify the factors which are relevant for the success of a knowledge management initiative. The analysis of various reference models in the area of portal-based knowledge management leads to the need of integrating these factors into those models. Therefore a reference model for portalbased knowledge management is created based on these results of literature analysis and expert opinions. A proof of concept for this reference model is conducted to ensure useful insights for practice. Three relevant facilitators (“content”, “context” and “community”’) for successful knowledge portals are identified. The thesis concludes with an outlook about the future of portal-based knowledge management.