Performance Measurement of Logistics Processes
نویسندگان
چکیده
The purpose of this paper is to introduce and describe an approach to performance measurement of logistics processes. The paper has four main parts. First, an introduction to performance measurement is provided. Then, a performance improvement framework is presented. Third, a new improvement oriented model is outlined. In order to illustrate the approach, text-based and number-based measures for three logistical processes are provided. Finally, the suggested approach is compared with performance measurement and balanced scorecard.
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