Staffing of Time-Varying Queues to Achieve Time-Stable Performance

Electronic Companion — “ Staffing of Time - Varying Queues to Achieve Time - Stable Performance

Staffing of Time-varying Queues to Achieve Time-stable Performance Unabridged Version: Internet Supplement

This is a longer version of a paper with the same title, which has been submitted to Management Science. Abstract from the Journal Versionfrom the Journal Version This paper develops methods to determine appropriate staffing levels in call centers and other many-server queueing systems with time-varying arrival rates. The goal is to achieve targeted time-stable performance, even in the presence...

The Erlang-R Queue: Time-Varying QED Queues with Reentrant Customers in Support of Healthcare Staffing

Extended Abstract for the MSOM 2010 Conference. Extended Abstract for the MSOM 2010 Conference. We develop and analyze a queueing model that we call Erlang-R, where the " R " stands for ReEntrant customers. The Erlang-R model accommodates customers that return to service several times during their sojourn within the system. It is most significant in time-varying environments. Indeed, it was mot...

The Analysis of Queues with Time-Varying Rates for Telecommunication Models

Time dependent behavior has an impact on the performance of telecommunication models. Examples include: staffing a call center, pricing the inventory of private line services for profit maximization, and measuring the time lag between the peak arrivals and peak load for a system. These problems and more motivate the development of a queueing theory with time varying rates. Queueing theory as di...

Stabilizing Performance in Networks of Queues with Time-varying Arrival Rates

This paper investigates extensions to feed-forward queueing networks of an algorithm to set staffing levels (the number of servers) to stabilize performance in anMt/GI/st +GI multiserver queue with a time-varying arrival rate. The model has a non-homogeneous Poisson process (NHPP), customer abandonment, and non-exponential service and patience distributions. For a single queue, simulation exper...