Improvement in Software Development Process and Software Product through Knowledge Management

Software engineering is a complex business in which processes, used to build product, have to go through many phases with involvement of many people. All these phases required different knowledge expertise to work together and apply innovative ideas to return successful outcome without missing the quality and reliability factors from the developed product. So software engineering can be defined as a knowledgeintensive activity. Knowledge gain by the employees is the actual assets of software industry instead of raw facts available in the form of buildings units, and machines or manufacturing plants. In nature, software industries have to accommodate changes in methodologies, techniques and technologies very fast, so it is required to constantly modify or refine the existing knowledge. Knowledge is identified as one of the most important assets of any organization and plays a key role in success under tough competition. Knowledge management (KM) system is the way by which knowledge from experiences is collected, updated in organization and make available to their employees. Knowledge management system helps in improving organizational performance. This paper is intended to highlight how knowledge management system helps in improvement in software development process & software product.