Six key lessons for e-government projects
نویسندگان
چکیده
In this paper we analyze a public e-service development project from its initiation to its end and reflect upon the process as well as its results. The purpose of the paper is to develop knowledge about how e-government projects should be managed and performed in order to be successful. We do this by identifying and analyzing important decisions made and external factors that occurred during the project and discussing their consequences. The findings are presented as six key lessons for e-government projects. The novel knowledge contribution is that the lessons combine aspects from established CSFs of IT projects with e-governmentfocused issues. Together these six lessons can be more useful in e-government projects than previous sets of general CSFs for IT projects.
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