Consumers’ view Consumer and professional standards: working towards consensus
نویسنده
چکیده
Standards of treatment and care should be acceptable to healthcare consumers as well as to healthcare professionals. A simple categorisation of standards according to their acceptability to consumers is outlined. Professional/consumer groups which review and set standards are discussed, with emphasis on the principles of partnership. Working together towards consensus can be diYcult but is now an important way forward. (Quality in Health Care 2000;9:190–194)
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