Satisfiers and Dissatisfiers of Smart IoT Service and Customer Attitude
نویسنده
چکیده
The aim of this empirical study is to develop a new research framework that explains consumer attitude toward IoT service. The empirical test results indicate that satisfiers give positive influences to satisfaction. However, the negative relationships between dissatisfiers and satisfaction are not supported in general.
منابع مشابه
Job satisfaction of occupational physicians in commercial and other delivery settings: a comparative and explorative study.
OBJECTIVES Commercialization of occupational health services (OHS) and transition to a supplier market which started in 1995, has affected work and working conditions of occupational physicians (OPs) profoundly. OPs have lost influence on the organization of their work and managers took over control. This study explores the impact of commercialization on job satisfaction of occupational physici...
متن کاملAn Empirical Investigation into the Sources of Customer Dissatisfaction with Online Games
Most extant research focused on the attractiveness of online games, but paid scant attention to the sources of customer dissatisfaction with online games. Thus, this study investigates the sources of customer dissatisfaction (dissatisfiers) with online games. From an online survey, this study identified five factors as the sources of customer dissatisfaction: (1) the deceptive behavior of other...
متن کاملTraffic congestion control using Smartphone sensors based on IoT Technology
Traffic congestion in road networks is one of the main issues to be addressed, also vehicle traffic congestion and monitoring has become one of the critical issues in road transport. With the help of Intelligent Transportation System (ITS), current information of traffic can be used by control room to improve the traffic efficiency. The suggested system utilize technologies for real-time collect...
متن کاملFamiliarity and application of smart technologies on customer relationship management
Aim: The purpose of the study is to examine familiarity and application of smart technologies {Radio-frequency identification (RFID), Quick Response code(QR), Near-Field-Communication Mobile (NFC)} on customer relationship management (CRM). Methodology: An applied study collecting data via Stokić, Stojanović, Bogdanović, Despotović-Zrakić, Radenković questionnaire. Population consisted of 1...
متن کاملAn Adaptive Weighted Fuzzy Controller Applied on Quality of Service of Intelligent 5G Environments
in computational intelligence area, it is suitable to fulfill the analysis in order to interpret the concept and sources of uncertainty and the conditions of its incidence, and hence pursuit for reliable techniques of dealing with it. Dealing with uncertainties in this case is a challenging and multidisciplinary activity. So, there is a need for a capable tool for modeling, control, and analyti...
متن کامل