A Semantic Knowledge Management Framework for Informal Communication Exchanges
نویسندگان
چکیده
Whilst formal organizational knowledge is often stored in archives and accessed through a range of IT tools, informal knowledge from face to face meetings, email exchanges, team meetings is usually not stored and remains implicit. This work aims at finding effective ways of capturing and making use of informal communications, making it available through a knowledge management system to support tasks such as expertise finding and topic trends spotting. This paper presents an overview of the knowledge management system for informal communication exchanges, with details of how the knowledge is captured, searched and visualised.
منابع مشابه
Extracting Semantic User Networks from Informal Communication Exchanges
Nowadays communication exchanges are an integral and time consuming part of people’s job, especially for the so called knowledge workers.
متن کاملA Lightweight Approach for Knowledge Sharing in Distributed Software Teams
In collocated software development teams, informal communication is the key enabler for sharing knowledge. In distributed teams, development infrastructures have to fill communication gaps with lightweight articulation and sharing facilities for evolving development knowledge. We propose an ontology-based framework to capture, access and share developers’ experiences in a decentralized, context...
متن کاملCollective Cognition with Semantic Mediawiki : Lessons and Exper iences ( Extended
Web-based tools have fundamentally revolutionized the ways of knowledge acquisition, propagation, aggregation, understanding, and analysis. This is exemplified by Wikipedia, one of the most successful Web tools that support collective knowledge management in a large user community. Semantic wikis are extensions to wikis with semantic technologies that are aimed at further facilitating better hu...
متن کاملExploring the basic elements of successful knowledge management system with presenting a theory through a semantic network
Abstract: Nowadays knowledge is recognized as an important enabler for competitive advantages and many companies are beginning to establish knowledge management systems. Within the last few years many organizations tried to design a suitable knowledge management system and many of them were successful. This paper is to discover critical success factors (CSF) of knowledge management (KM) and the...
متن کاملEnhancing Semantic Interoperability in Collaborative Systems
A key successful factor for a knowledge management system is to promote and support semantic communication among people. This goal can be accomplished by integrating personal knowledge management tools with sharing tools that allow for merging semantic perspectives to create unified views, adapting behaviors to context, and finally learning from conversations to promote knowledge diffusion and ...
متن کامل